Western Digital is advising owners of My Book Live storage devices to immediately disconnect them from the internet in response to reports that users are losing data. This issue is another reminder that you should always have at least three copies of any data that you value.
The disappearing data first emerged on the Western Digital support forum with user sunpeak reporting that, all of a sudden, his directories remained intact but the files themselves had disappeared. Other users quickly reported the same problem: their directories were present but the files contained within were missing.
User Marknj1 wrote: “All my data is gone too. Message in GUI says it was “Factory reset” today! 06/23. I am totally screwed without that data…years of it.”
A recent statement from Western Digital published on its forum states that “devices are being compromised by malicious software” prompting a factory reset that erases all of the data on the device. It added that customers should disconnect My Book Live from the internet in order to protect against the possibility of losing data.
The issue is a reminder that any data that is of value should be stored with the assumption that a device or service will fail at some point. Layers of redundancy are recommended so that risk is spread across multiple storage systems.
Do you use Western Digital devices? Let us know your experience in the comments below.