While approaching the end to my holidaze, I stumbled upon the blog post of a friend I met at a photo workshop years ago. The title caught my attention: “Why I Ended My Nikon Professional Services Membership.” His reasoning behind it wasn’t what I expected, but in the era of information hacking, it kind of makes sense.
Photographer Jared Burns out of the Seattle area just did something I probably won’t ever do as long as I shoot Nikon. He dumped Nikon Professional Services (NPS). If you don’t know what that is, it’s Nikon’s version (Canon has one too) of a (free) membership-based service where working professional photographers can get early access to new gear, get speedier repairs at a reduced rate, get loaner equipment in a pinch, and more. When I read Burns' post title, I thought it was going to be a story about how Nikon messed up a repair, or charged too much, or something like that. But the real reason was something I wasn’t expecting: Nikon won’t allow you to renew your membership without keeping a credit card on file with them.
Is it enough to make me cancel my membership? Probably not. After all, repairs are already expensive, and sometimes I can’t wait weeks to get something back. I just can’t. But does keeping a credit card in Nikon’s system put me at unease? Yes, it does. If Equifax, Target, Amazon, Verizon, Yahoo, and other giant corporations can’t figure out the security to keep our personal and financial information safe, why should we expect Nikon to?
As Burns points out in his full blog post, NPS told him they need a card on file for their equipment rental system. And I agree with him that this is total nonsense. Yes, I can see why you would need to give them credit card information when you rent or borrow something from them in case something happens, just like you do when you rent something from Lensrentals or Borrow Lenses. But to have to keep one on file indefinitely seems a little much.
Would this be enough to keep you from staying with NPS? Does Canon Professional Services require this? Let us know.
[via Jared Burns]